Frequently Asked Questions

Nothing. Device Charger installs, maintains and restocks your kiosk at zero cost to your venue. There is no purchase price, no monthly placement fee and no hidden charges. Our revenue comes from guest rentals — a percentage of which we share with you. You never pay us anything.

Every time a guest at your venue rents a powerbank, a rental fee is charged directly to the guest. Device Charger collects that fee and splits it with your venue according to the agreed revenue share percentage. You receive a monthly payment along with a full itemised report showing total rentals, gross revenue and your share. The percentage is agreed before installation and does not change without your consent.

Yes — and in practice, the earnings can be significant depending on your footfall. A busy Dubai restaurant with 200 covers per service, a hotel lobby handling several hundred guests per day, or a nightclub with high weekend attendance will each generate a meaningful volume of rentals. Because the kiosk is self-service and requires no staff involvement, the revenue is entirely passive. When you apply, our team will model a revenue estimate specific to your venue based on your footfall data and venue type.

Yes, the kiosk requires a stable WiFi connection to operate correctly. No special electrical infrastructure is needed; a standard power outlet is sufficient.

Device Charger does — entirely. Our team monitors every kiosk remotely around the clock. If a unit requires attention, we are alerted automatically and arrange a visit. Restocking of powerbanks is tracked in real time and managed proactively. Your staff are never asked to handle any aspect of kiosk operation, maintenance or restocking.

Yes, we formalise the partnership with a written agreement that sets out the revenue share percentage, service commitments, placement terms and exit conditions. We believe in clear, fair terms — not small print designed to lock you in. The specific terms are discussed during the partnership process, before any agreement is signed. There is no obligation to proceed after the initial site survey.

The installation timeline should be adjusted to reflect that a kiosk can be installed within a maximum of two weeks.

Device Charger offers four kiosk sizes:

• DC-08PB — 8 powerbank slots. Ideal for smaller venues such as boutique cafes, bars and gyms with lower daily footfall.
• DC-12PB — 12 powerbank slots. Best suited to restaurants, cafes, coffee shops and mid-size bars.
• DC-24PB — 24 powerbank slots. Designed for higher-footfall environments including nightclubs, beach clubs, hospitals and conference venues.
• DC-48PB — 48 powerbank slots. Built for maximum-capacity locations such as shopping malls, airports, exhibitions and metro stations.

Our team recommends the right unit based on your estimated daily footfall during the site survey. [See the full product range]

Absolutely. Hotels, hospitals and larger venues often benefit from multiple kiosks placed at different high-traffic points — lobby, restaurant, pool deck, outpatient waiting area and so on. Multi-unit placements are discussed during the partnership process and are reflected in the overall revenue share arrangement.

Yes. Kiosk wrapping, stand branding and on-screen content can be customised to reflect your brand identity, interior palette or promotional messaging. The Kiosks and stands themselves can also be fully wrapped and branded. The Kiosk screen can display your own offers, social channels or menu specials. Customisation options are discussed during the partnership process. 

A security deposit is held at the time of rental. If the powerbank is not returned within 23 hours, the security deposit will be kept. Once the powerbank is returned within 23 hours, the security deposit will be released back to the customer.

Just the basics — your name, role, venue name, venue type, emirate, approximate location and estimated daily footfall. The application takes under two minutes. [Apply here]

Yes. We actively work with hospitality groups and operators managing multiple sites. A group partnership discussion covers all locations together and allows for consistent terms across your portfolio. Contact our team directly to discuss a multi-venue arrangement.

No app and no account are required. Approach the kiosk, follow the on-screen instructions, tap your card or phone to pay, and take a powerbank from the slot. The whole process takes under 30 seconds. Cables for all device types — USB-C, Lightning and Micro USB — are built into the powerbank itself.

No. Unlike some other powerbank rental services in the UAE, Device Charger requires no app download and no account registration. You pay directly at the kiosk using your card, Apple Pay or Google Pay and take a powerbank immediately.

Device Charger powerbanks are designed for charging smartphones only. Each Device Charger powerbank includes built-in cables for:

• USB-C — compatible with most Android devices, newer iPhones (iPhone 15 and above).
• Apple Lightning — compatible with iPhone 14 and below, and older AirPods cases
• Micro USB — compatible with older Android devices and various accessories

If you are unsure, check the charging port on your device — one of the three cable types will fit.

Rental rates are set per venue and displayed on the kiosk screen before you confirm your rental. There is no hidden fee. You pay only what is shown on screen.

You can keep the powerbank for the duration of your visit to the venue. When you are ready to leave, return it to any available slot on the kiosk. If you need to keep it longer, the rental continues until it is returned — charges accumulate according to the rate displayed at the time of rental.

Return the powerbank to the same kiosk you rented it from, or to any other Device Charger kiosk if one is available nearby. Insert the powerbank into any open slot until it clicks and the screen confirms the return.

First, ensure the cable is fully inserted into your device and the powerbank is switched on. If the problem persists, return the powerbank to the kiosk and contact Device Charger support via the details on the kiosk screen or at contact@devicecharger.ae. A refund or replacement will be arranged.

If a powerbank is not returned within the rental period, your card will be charged a replacement fee as set out in the rental terms displayed at the time of rental. To avoid this, simply return the powerbank to any Device Charger kiosk before leaving the venue.

Device Charger kiosks are located across hotels, restaurants, bars, beach clubs, hospitals, gyms and other venues throughout the UAE. The fastest way to find a kiosk near you is to look for the Device Charger unit when you enter a participating venue — kiosks are typically positioned near the entrance, host station or lobby.

Yes. All Device Charger hardware is CE-certified and designed for safe operation in high-traffic public environments. The kiosks operate from a standard power socket and do not emit signals that interfere with medical equipment. For any specific compliance requirements, our team is happy to provide technical documentation during the site survey process.

WiFi connectivity supports remote monitoring and real-time reporting but is not mandatory for the kiosk to dispense powerbanks and process guest rentals. The kiosk can operate in offline mode.

Device Charger retains ownership of and responsibility for all hardware. Any damage caused by third parties is covered under our operational insurance — not the facility’s liability.

Our team will work with your facilities and security management to identify placement options that meet your access requirements. Kiosks are typically placed in public-access areas but can be configured for staff-only zones if required.

Exactly the same as any other venue partner. Every patient or visitor rental generates a fee, a percentage of which is paid to your facility monthly. [Read the full revenue share guide]

The kiosk is designed to be as simple as possible — tap and take. However, if a patient requires assistance, any member of your visitor-facing staff can guide them through the process in under 30 seconds. No training is required.

Our units are available in a range of finishes and can be wrapped to match your brand or interior palette. The DC-08PB and DC-12PB are counter-mounted and designed for environments where aesthetics are a priority.

No. The kiosk is entirely self-service for guests. Your team do not need to be involved in rentals, maintenance or restocking.

The rental agreement between the guest and Device Charger covers unreturned powerbanks. This is not your venue’s liability and does not affect your revenue share.

Guests pay directly through the kiosk using a card or mobile payment. Payments are processed by Device Charger — your venue receives no cash and has no payment handling responsibility.

We assess each venue individually. As a general guide, venues welcoming 100 or more guests per day are strong candidates. We will give you an honest assessment during the site survey.

Yes. Hotels and larger venues often benefit from kiosks in the lobby, restaurant and pool area. Multiple unit placements are discussed during the partnership process and reflect your footfall distribution.

Our units come in multiple finishes and can be wrapped to match your venue’s aesthetic.

No. The kiosk is fully self-service.

The rental agreement covers unreturned powerbanks. This is not your venue’s liability.

Directly through the kiosk using card or mobile payment.

Venues with 150+ nightly guests typically perform best, but we assess each venue individually.

Yes — especially for large clubs with multiple bars or zones.

No. The units are compact and placed strategically to avoid congestion.

No. The kiosk is fully self-service.

The rental agreement covers unreturned units. This is not your liability.

WiFi improves reporting but is not required for rentals.

Yes. All units are CE-certified and designed for high-traffic areas.

Yes — airports, metro networks and large terminals often deploy multiple units.